Need a hand?
Bitey is made by one person, so support is one person too. Email me and you'll get a real reply, usually within a day.
Email me directly
Bugs, billing, a food the scanner keeps getting wrong, or just a question.
Common questions
How do I cancel Bitey Pro?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose Bitey and tap Cancel Subscription.
You keep Pro until the end of the period you already paid for.
I paid for Pro but the app still shows Free.
Open Bitey, go to Profile, then Bitey Pro, and tap Restore Purchases. Make sure you're signed in with the same Apple ID that bought Pro.
Still stuck? Email me with the Apple ID email you used and I'll sort it out.
How do I delete my account?
Open Bitey, go to Profile, scroll to the bottom and tap Delete Account, then confirm twice. Your account, meals, water and weight logs, scan history and profile are removed from our servers right away.
If you can't get into the app, email me from the address on your account and I'll delete it for you.
How do I get a refund?
Apple handles all refunds for App Store purchases, so I can't issue one directly. Go to reportaproblem.apple.com, sign in, find Bitey and choose Request a refund.
The photo scan got my meal wrong.
Tap any item on the result screen to edit its name, portion or calories before you log it. Mixed plates and odd angles are the usual culprits.
If a specific food is wrong every time, email me a screenshot. Those reports go straight into improving the scanner.
Does Bitey work on iPad, Mac or Android?
Not yet. Bitey is iPhone and Apple Watch only for now. iPad and Mac are on the roadmap, and Android comes after that.
Which iOS version do I need?
iOS 26 or later. The Apple Watch app needs watchOS 10 or later.