Email me directly
Bugs, billing, a food the scanner keeps getting wrong, or just a question. I read all of it.
Common questions
How do I cancel Bitey Pro?
Subscriptions are managed by Apple, not by Bitey. You keep Pro until the end of the period you already paid for.
- Open Settings on your iPhone and tap your name at the top.
- Tap Subscriptions.
- Choose Bitey, then tap Cancel Subscription.
I paid for Pro but the app still shows Free.
This usually means the purchase hasn't synced to this device yet.
- Open Bitey and go to Profile.
- Tap Bitey Pro, then Restore Purchases.
- Make sure you're signed in to the same Apple ID that bought Pro.
Still stuck? Email me with the Apple ID email you used and I'll sort it out.
How do I delete my account?
You can do this yourself, right in the app. It's immediate and permanent.
- Open Bitey and go to Profile.
- Scroll to the bottom and tap Delete Account.
- Confirm twice.
Your account, meals, water and weight logs, scan history, and profile are removed from our servers. If you can't get into the app, email me from the address on your account and I'll delete it for you. See the Privacy Policy for the full details.
How do I get a refund?
Apple handles all refunds for App Store purchases, so I can't issue one directly.
- Go to reportaproblem.apple.com and sign in.
- Find Bitey in the list and choose Request a refund.
The photo scan got my meal wrong.
Tap any item on the result screen to edit its name, portion, or calories before you log it. Mixed plates and odd angles are the usual culprits.
If a specific food is wrong every time, email me a screenshot. Those reports go straight into fixing the model prompts.
Does Bitey work on iPad, Mac, or Android?
Not yet. Bitey is iPhone and Apple Watch only for now. iPad and Mac are on the roadmap, and Android comes after that. You can see the full plan on the About page.
Which iOS version do I need?
iOS 26 or later. The Apple Watch companion needs watchOS 26 or later.